timill

This reminds me of my experience with one eBay seller regarding a boxed set of CDs of recordings by the Roumanian pianist Dinu Lipatti. The outer cardboard box arrived and had obviously been abused -- it had dents and scores and a big rip. Now, I find the box to be an essential part of the collectibility of an item, so I wrote to the seller several times, very politely, and was ignored until I threatened to leave them negative feedback. Finally I was allowed to return the box for a refund ... after which the seller wrote to chide me because the box was torn!